“I would just like to express my thanks to your Engineering Support Team as you have helped us recently. Owing to an erroneous update we experienced a failure of our iHistorian data historian. As you are aware the historian is used as a storage centre for our furnace data so is of critical importance to us.
The result being that the historian required a rebuild and the historical data restoring back to our VM Servers. The response from your support team has been first class, the best support I have experienced. From start to finish the rebuild took only two days which is nothing short of phenomenal.
I would have no hesitation in recommending your Support Services to others. Many thanks to all involved.”
“We needed advice on what we could do, so Opensoft came out to see us very promptly the next day where they were able to outline the options available to us concisely.
In the end, we opted for a full upgrade, as this was the best solution presented to us.
Many thanks to Opensoft and the team for our new upgrades.
We have already identified further projects for Opensoft to assist with and look forward to our continued partnership.
“Site Electrical Engineering Manager commented:
I am pleased with how this project has progressed.From start to finish the objectives were well defined and the documentation supporting our project has been first class.
A number of long-standing communications issues on our network caused some problems along the way, however, these were handled expertly as encountered by the Opensoft team and the project brought to a successful conclusion.
Thank you to all involved with this project”
“The plant had experienced a number of ‘after the event occurrences’, where operational difficulties had been encountered which led to valuable production losses.
An Industrial Data Historian was installed to enable the real-time collection of all defined plant data and the data compression provided by the Historian enabled a higher volume of data to be logged over a conventional Relational Database.
The data historian was used to stream ‘live’ performance data to a series of dashboards providing operations staff with a real-time view of their production environment.
The Factory Manager commented:
Since implementing the system it has provided us with a real-time insight into the factories status at any point in time.
This has enabled us to react quicker to downtime situations and has given us the ability to better understand faults to help drive improvements.
The historian provides an extremely useful feature in giving us the ability to better analyse past faults and understand the root cause.”
“Opensoft Systems were approached to take a look at the control system within Titan Steel Wheels Paint Facility.
The application was re-developed using Wonderware - InTouch software and integrated into the existing PLC 5 hardware.
The SCADA system was upgraded to the latest version of Wonderware InTouch SCADA 2014 R2 - SP1 and deployed on a modern PC running a Windows 10 Operating System.
Production Engineering Manager said:
In updating the top end SCADA system and leaving the original PLC in place Opensoft Systems were able to deliver and deploy a solution that was not only cost-effective but practical too.
We are very happy with the recent project.”
“Opensoft Systems were chosen to upgrade the existing Weighbridge System and the Filling Station HMI’s replacing both the obsolete hardware and software and integrating the Weighbridge System and Quality Facility into a single system.
The new Driver Console itself was also networked via Ethernet to the Tanker Filling System which was integrated with the gas analysers from the Weighbridge.
All the original Filling Station HMI’s were upgraded to the latest models and connected via Profibus to the Control Room Systems and the sites Data Historian.
The UK Primary Process Plant Manager Commented:
Opensoft Systems have undertaken a number of projects for the business now and have always delivered our projects in a well-executed manner.
Through Opensoft’s prior due diligence these upfront risks were removed by analysing the current system.
Our new system was delivered on time and the handover and training of our plant personnel went smoothly.
Thank you to all involved.”
“Opensoft Systems Ltd were recently chosen to assist us with implementing a numbers enhancements across our plant control systems.
Following the work on site, a two-day training session was set up to help with knowledge transfer.
We wanted an adapted / bespoke course to cover not only our SCADA system but our on-site PLC’s at the same time and help us to better understand the interaction between them.
Opensoft developed a two-day training course for us and used our own SCADA and PLC code as the basis for the training for added familiarisation.
Training was delivered away from the site at Opensofts Offices and Training Facility in Knaresborough.
Learned A Lot – Very Valuable – Brilliantly Delivered – Thanks.
M.B. Scored the course at 10/10 for Course Content, Tutor and Facilities.”
“Grundon Waste Managment engaged the services of Opensoft Systems regarding an issue we were experiencing in the Baling area of our MRF (Material Recycling Facility) operations.
Following discussion with Opensoft, they proposed a solution that involved installing a secondary Control Screen in the Bunker / Baler area linked directly to the Control Room Systems via RDP (Remote Desktop Protocol).
This effectively enabled control locally to allow operators to complete their operation on the Baler. Following which, control was returned to the main control room.
Grundon Site Electrical Engineer said:
The solution was implemented well and serves our needs perfectly. It enables the operation of the Baler smoothly and safely.
Thanks to all involved.”
“Opensoft Systems were chosen to implement the new historian owing to their wealth of experience in integrating automation software across fast-moving process operations.
The system linked seamlessly to the sites Kepserver I/O server providing a real-time data stream across the plants Mitsubishi Q Series PLCs.
Following system implementation, training was provided to assist personnel in understanding the configuration of the historian server’s utilities, management of the system, data analysis and production of reports.
'Meadow Foods’ Group Engineering Manager commented:
We needed a tool that allowed us to understand after-the-event issues across our plant. Opensoft installed the historian with minimal fuss and aligned the reports to our needs very well.”
“Opensoft Systems Ltd was chosen as the contractor to upgrade the existing control system necessary to enable the production facilities automation systems to accommodate a planned upgrade.
Jotun’s Site Engineering Manager comments:
Opensoft have worked well to accommodate our tight deadlines on this project and have worked efficiently from start to finish.
Due to the criticality of our existing operations on site, it was imperative that Opensoft worked closely with our systems team in Norway to ensure a seamless integration of the new tank farm.
I would like to thank all involved.”
“We utilised Opensoft Systems to provide added technical support and expertise across our Wonderware automation control systems.
We have always found their team easy to deal with and responsive to our team's needs for assistance.
Their undoubted technical expertise across the Wonderware range of products has provided an added dimension to our team's existing experience.
We look forward to continuing to work together.”
“I recently called on Opensoft Systems to handle a long standing communications problem with our Wonderware SCADA systems, which a previous vendor had failed to address.
They diagnosed the issue pretty much over the phone and their engineer implemented their recommendations to a successful conclusion.
We subsequently asked them to undertake a Site Audit of our systems to help identify other areas for improvement that we could make across our site.
We now have a support contract in place with Opensoft to provide expertise across.”
“We contacted Opensoft Systems to carry out and upgrade our Rockwell, RSView SCADA system, which provides a valuable monitoring function for the control of our furnace operations onsite.
Their engineer carried out the work with professionalism and with a minimal amount of disruption to our operations.
Many thanks to all involved.
I would be happy to recommend Opensoft Systems for any further related projects on site.”
“I should like to express my appreciation of the work that your engineers performed for us over the last few weeks in making the switch over to the AVS system such a trouble-free experience.
Your engineers were also very helpful in other matters relating to virtualisation and software not directly related to the project”