“Thank you to your team for providing a swift and prompt response following the hard drive failure of our Syrup 1 SCADA system. [...]”
Our support contracts maybe deployed to cover specific areas of your plant
Our innovative support contracts maybe adapted to suit your needs on site and can cover all areas of your control system deployment, from PLC’s, SCADA systems through to MES, MRP and historian installations.
- Site Audit Report
Provides a detailed audit of the systems, networks and applications being supported
- Application Days
Onsite engineering days to provide help and assistance with your systems
- Remote Diagnostic Service
Provides for a remote ‘on demand’ dial link to assist with support issues and development assistance
- System Backups
Provides additional visits quarter per contract year to ensure all supported systems are fully backed up
- Telephone & email support
Direct contact with our application specialists
- Onsite Review Meeting
To help with any aspect of your systems development, project support or feasibility study
Training days are allocated to your site and maybe used to provide training on any aspect of your supported systems
A Need for Support
Maintenance crews are becoming increasingly multi-skilled across traditional control, electrical and mechanical disciplines within most manufacturing organisations. As organisations strive to become ever more competitive within the markets they operate, a greater pressure to avoid costly ‘production downtime’ now exists more than ever on engineering teams to locate and resolve day to day plant issues which occur within their control network and IT automation systems.
Opensoft understand these pressures which is why we have designed a range of support services which reflect the requirements required by your business and maintenance personnel, our approach allows you to put in place the services you require when you need them.
“A new facility was due to be constructed so our team needed to be sufficiently skilled with Siemens S7 PLC maintenance, ready to hit the ground running.Opensoft have a proven track record with other power stations so we were confident in their abilities.[...]”
“I would just like to express my thanks to your Engineering Support Team as you have helped us recently.Owing to an erroneous update we experienced a failure of our iHistorian data historian.[...]”